Payment Policy

Terms of Payment for Prepaid Accounts

User shall agree to deposit an amount in their respective account to use our Services as per the prepaid model. This Clause 4 shall be applicable only in case of pre-paid accounts.

  • User agrees to recharge their account by clicking on “Recharge” and choose the amount according to your business needs and you can use this amount to ship through air and surface both.

  • YSOSY reserves the right to activate your account, once the shipping credit has been made by the User.

  • User shall agree that with the shipment weight, it will automatically get deducted from your credit weight. As per the norms of YSOSY shippings, you will be charged a minimum of 0.5 kgs (or in multiples) for your air shipping. Please note that the weight charges applied by the courier companies may differ but however such charges shall be adjusted in/from your YSOSY wallet limit on your YSOSY account after pick up of the shipment.

  • YSOSY shall issue an invoice which will get auto adjusted (if applicable) against the credit in your account as the following conditions:

i) If the invoice amount is more than the credit in your account

User shall agree that in case where the invoice amount is more than the credit in your account, the freight invoice will be marked as unpaid and it will constantly get reflected in you panel and invoice history. If you fail to pay the invoice amount, then the shipping will be suspended. To continue using YSOSY Services, you need to recharge your account for the unpaid invoice as well the new shipping limit.

ii) If the invoice amount is less than the credit in your account.

User shall agree that in case where the invoice amount raised is less than the credit in your account, the freight invoice amount will be automatically adjusted from your credit (if not already adjusted) and shall be marked as paid. The User shall then continue using YSOSY Services from the remaining credit amount. If as on the date of issuance of the invoice, freight invoice amount has already been the adjusted from the credit in your account, the invoice shall be generated with marked as paid.

  • User shall agree that it will be your responsibility to verify the invoices and inform the YSOSY within 5 (five) working days in case of any disputes regarding the contents of the invoice.

  • For any claims by the User like wrong freight being applied, Cash on Delivery missing, pilferage, in transit damage – the signed copy of the manifest sheet of the pick up against which the courier company has received the shipment has to be submitted along with the claim request. Without the signed manifest the request shall not be considered valid.

  • If due to any reason (including but not limited to the reason of weight discrepancy), the balance amount of the User in the YSOSY wallet becomes negative, then YSOSY shall inter-alia have the right to hold/retain/adjust the COD Amounts for the shipments of the User.

  • The credit balance in the YSOSY wallet shall be available for booking shipments only for a period of 1.5 years from the last shipment date. In case, the User does not book any shipment for a continuous period of 1.5 years, then YSOSY shall have an unconditional right to forfeit such credit balance in the YSOSY wallet after the expiry of 1.5 years from the last shipment date.

  • The User can request YSOSY to refund the credit balance of the wallet. Any such refund request shall be subject to refund being made to the original source/mode of payment, standard time taken to process such refund and mandatorily providing of necessary KYC documents by the User to process the refund. Further, YSOSY reserves a right to: (i) deny any request to refund the credit balance to a source being different from the original source/mode of payment; (ii) levy a surcharge (as per its sole discretion) to refund the credit balance to a source being different from the original source/mode of payment; and/or (iii) levy appropriate damages/charges (as per its sole discretion) in case YSOSY is of the opinion that the wallet is being/has been used by the User for any unscrupulous/illegal activities or for purposes other than for payment to YSOSY.

A. Terms of Payment for Secured Postpaid Accounts with Rolling Credit

A.1 This Clause shall be applicable only in case of secured postpaid accounts with rolling credit, and not for normal prepaid accounts.

A.2 User agrees to recharge their account by clicking on “Recharge” and choose the amount according to your business needs and you can use this amount to ship through air and surface both.

A.3 YSOSY reserves the right to activate your account, once the shipping credit has been made by the User. Thereafter, YSOSY reserves the right to grant a rolling credit limit to the User on the basis of shipment shipped by User. If required, the User may increase its credit limit (over and above the limit granted by YSOSY) by recharging its account/wallet.

A.4 YSOSY reserves the right to adjust the used credit limit amount from the upcoming remittance of the User.

A.5 User shall agree that with the shipment weight, it will automatically get deducted from your credit weight. As per the norms of YSOSY shippings, you will be charged a minimum of 0.5 kgs (or in multiples) for your air shipping. Please note that the weight charges applied by the courier companies may differ but however such charges shall be adjusted in/from your YSOSY wallet limit on your YSOSY account after pick up of the shipment.

A.6 YSOSY shall issue an invoice which will get auto adjusted (if applicable) against the credit in your account as the following conditions:

i) If the invoice amount is more than the credit in your account

User shall agree that in case where the invoice amount is more than the credit in your account, the freight invoice will be marked as unpaid and it will constantly get reflected in your panel and invoice history. If you fail to pay the invoice amount, then the shipping will be suspended. To continue using YSOSY Services, you need to recharge your account for the unpaid invoice as well the new shipping limit.

ii) If the invoice amount is less than the credit in your account.

User shall agree that in case where the invoice amount raised is less than the credit in your account, the freight invoice amount will be automatically adjusted from your credit (if not already adjusted) and shall be marked as paid. The User shall then continue using YSOSY Services from the remaining credit amount. If as on the date of issuance of the invoice, freight invoice amount has already been adjusted from the credit in your account, the invoice shall be generated with marked as paid.

A.7 User shall agree that it will be your responsibility to verify the invoices and inform the YSOSY within 5 (five) working days in case of any disputes regarding the contents of the invoice.

A.8 For any claims by the User like wrong freight being applied, Cash on Delivery missing, pilferage, in transit damage – the signed copy of the manifest sheet of the pick up against which the courier company has received the shipment has to be submitted along with the claim request. Without the signed manifest the request shall not be considered valid.

A.9 If due to any reason (including but not limited to the reason of weight discrepancy), the balance amount of the User in the YSOSY wallet becomes negative, then YSOSY shall inter-alia have the right to hold/retain/adjust the COD Amounts for the shipments of the User.

A.10 The credit balance in the YSOSY wallet shall be available for booking shipments only for a period of 1.5 years from the last shipment date. In case, the User does not book any shipment for a continuous period of 1.5 years, then YSOSY shall have an unconditional right to forfeit such credit balance in the YSOSY wallet after the expiry of 1.5 years from the last shipment date.

Refund Policy

Once you subscribe and make the required payment, it shall be final and there cannot be any changes or modifications to the same and neither will there be any refund.

    1. You may cancel your account at anytime by emailing [email protected]

    2. Once your account is cancelled all of your Content will be immediately deleted from the Service. Since deletion of all data is final please be sure that you do in fact want to cancel your account before doing so.

    3. If you cancel the Service in the middle of the month, you will receive one final invoice via email. Once that invoice has been paid you will not be charged again.

    4. We reserve the right to modify or terminate the service for any reason, without notice at any time.

    5. Fraud: Without limiting any other remedies, ysosy may suspend or terminate your account if we suspect that you (by conviction, settlement, insurance or escrow investigation, or otherwise) have engaged in fraudulent activity in connection with the Site.

Note: No refunds are offered, even if a plan is canceled mid-month.